Frequently Asked Questions

1. What is Italio Tech?

Italio Tech is a leading tech gadgets brand offering high-quality power banks, chargers, hands-free devices, earbuds, and more.

2. How can I place an order?

You can place an order directly on our website by adding products to your cart and proceeding to checkout.

3. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)
• Online Bank Transfers

4. How long does delivery take?

Delivery usually takes 2-5 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email/SMS. You can use this number to track your parcel.

6. What is your return policy?

• You can request a return within 48 hours of receiving the product.
• The product must be unopened and in its original condition for a return.
• Opened products can only be returned if they have a manufacturing defect.
• Customers are responsible for return shipping charges.

7. Do you offer refunds?

We do not offer cash refunds. However, we provide:

• Replacement of faulty products
• Voucher of the same amount to use for another purchase

8. What should I do if I receive a damaged or wrong product?

If you receive a damaged, broken, or incorrect product, please contact us at support@italiotech.com within 48 hours with your order number and issue details.

9. Do your products come with a warranty?

Yes, certain products come with a limited warranty. Warranty details are mentioned in the product description.

10. How can I contact customer support?

You can reach us through:
📧 Email: support@italiotech.com
📞 Phone: [Available Soon]